We believes in helping all our customers as far as possible, but due to some unavoidable circumstances user may be unsatisfied with our services. In such case of dissatisfaction from our services, Clients have the liberty to cancel their services and request a refund from us.
Products purchased from oystenhost may be refunded only if cancelled within the timeframe listed under Standard Refund Terms unless noted otherwise herein. If you cancel Products/Services that are eligible for a refund under our Standard Refund Terms user will receive a refund (6% Gateway Charges will be deducted) for your service with us, under the following conditions. Our Policy for the cancellation and refund will be as follows:
If the services provided by us are not as per mentioned in our website or services are not functioning properly, we will refund your amount, Just request us for a Refund within the first 24 Hours of your hosting account activation. We’ll refund your hosting subscription fees. Refunds will be promptly issued within Next 3 Days AFTER verification of Valid id Proof & 20% Money will be deducted (2% Gateway Charges + 18% IGST).
Refundable Hosting Plans:
1. Resaller Web Hosting
2. Shared Web Hosting
3. WordPress Web Hosting
4. Cloud Web Hosting
5. Windows Web Hosting
6. cPanel Web Hosting
7. Business Web Hosting
Except these 6 Services, all other Products & Services are Non-Refundable.
If you face any kind of problem. And even after reporting the problem the Oysten host team is not able to fix that problem for the next 24 hours. So you can apply for refund and cancellation in this situation. But in that case you have to make sure. That you gave Osten Host’s technical team 24 hours to resolve the issue. If you haven’t given 24 hours. So you will not be eligible for refund and cancellation. In this case any of your claims will not be considered.
Refunds are Limited to one per customer (i.e. multiple services don’t qualify or multiple signups).
oystenhost does not issue any refund for Combo Plan orders or If any coupon code or Promo availed Purchase Products under any circumstances.
If user misbehave or uses abusive language with oystenhost Staff on Chat, Call or Ticket. Account will be Terminated Instatly or Completely Ban.
If we found user’s contact details is incomplete or incorrect like Invalid Phone or Mobile number, E-mail Address, Name and Address. In Such case Account details and document details (Voter ID, Adaar Card or Passport) should be matching else refund will be canceled and account will be Ban.
Once Domain is Registered or Activated user can not Cancel / can not change their Domain Name / can not get Refund.
Products & Services that are Non-Refundablethe: Domain / SSL / VPS / Dedicated Server / Gsuit E-mails / Office 365 Business Essentials.
No refund will be made if your Service(s) is Suspended ( Due to Phishing & Copyright Content or Code / Email Marketing / Email Abuse / Account Over-use / Misuse of our service / Inappropriate / Illegal / Immoral / Over Use of (Ram / CPU) / Use of Freenom Domain / Use of Famous Brands Name for buying web hosting or domain ) or terminated or violations of Terms and Conditions.
If you think you are eligible for a refund, you can submit a Helpdesk Ticket Here. You must provide UPI & Paytm Number For Refund.
User can cancel their services any time but it does not mean user will also get refund.
Select My Services > Select the account to be cancelled > Click on Request Cancellation. Cancellation requests via Support Ticket are not accepted.
Invoices overdue for over 5 days will be charged a late fee / interest upto Rs 10 per Day.
Unpaid invoices may result in the suspension of that hosting account on last due date & termination will be done within 10 days of suspension of that hosting account.
If user account gets terminated, the data residing on it won’t be restored and will be treated as a new account.
Note: If user fail to renew on time & if their hosting account was terminated then oystenhost will not be the responsible for user’s website data (so please renew on time).
We will not activate new orders or activate new packages for customers who have an outstanding balance on their account